Healthwatch Staffordshire

Location

Staffordshire

Description

This Service will support and shape the Staffordshire and Stoke-on-Trent Integrated Care System (ICS), the Health and Wellbeing Board and wider health and care commissioning priorities by ensuring plans reflect the patient and user voice. In doing this their role is to closely work with partners to improve the overall quality of health and social care outcomes across Staffordshire. The Health and Social Care Act 2012 set out duties for all local authorities with social services responsibility to commission and establish a Local Healthwatch. Local Healthwatch has a seat on the statutory Health and Wellbeing Boards, ensuring that the views and experiences of patients, carers and other service users are taken into account. In addition the Act states local authorities are to provide an Independent NHS Complaints Advocacy service (ICAS) to people who wish to make a complaint about their experience of a local NHS service. Healthwatch is not required to be a statutory organisation; however the range of statutory functions that it must deliver include: • Gather views and experiences of service users and residents and ensure the community voice is strengthened and heard by those who commission, deliver and regulate health and care services. • Monitor the standard of service provision, including authority to undertake Enter and View visits to health and care providers and report any concerns and/or acknowledge good service practice. • Provide information and signposting to help people find the right health and care service. • Work in partnership with the Care Quality Commission (CQC), Healthwatch England and other bodies on national issues. This will require a provider who can:- • Deliver 'core' priority functions of community engagement and representation, as well as influencing commissioners and decision makers to improve services, including utilising the statutory Staffordshire Health and Wellbeing Board seat. • Prepare a focussed delivery plan shaped by the public, alongside Council and ICS strategic priorities . • Take a collaborative approach with key partners, stakeholders and volunteers to applaud, challenge, question and review in the pursuit of best practice in health and social care, informed by the public's opinion.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 85000000 - Health and social work services

Indicators

• Contract modified due to unforeseen circumstances.

Legal Justification

Modification - extension of the contract end date by up to 12 months to end 31st March 2027. The funding level, nature of the contract and the Terms & Conditions will all remain as they are currently. Justification- An unexpected and unforeseen national change in Central Government direction was announced. This will change the statutory requirements for the County Council's commissioning of the contract, however the legislative changes to enact this are delayed and timescales wil go beyond the current existing end contract date of 31 March 2026.

Other Information

Suppliers should register on the Proactis e-tendering system: https://supplierlive.proactisp2p.com and then select this tender opportunity to view and return tender documents. The contract end date as been extended by up to 12 months (to end 31st March 2027). The funding level, nature of the contract and the Terms & Conditions wil all remain as they are currently. An unexpected and unforeseen national change in Central Government direction as been announced. This will change the statutory requirements for the County Council's commissioning of the contract, however the legislative changes to enact this are delayed and timescales will go beyond the current existing end contract date of 31 March 2026.