Enterprise Service Management (ESM) Solution

Location

Glasgow

Description

The Authority is seeking to implement and deliver a modern Enterprise Service Management (ESM) solution.

Total Quantity or Scope

The Authority is seeking to appoint a suitably experienced and competent Contractor to implement and deliver a modern Enterprise Service Management (ESM) solution.

Renewal Options

The duration of the contract will be for five (5) years with the option to extend the contract a further five (5) period of up to twelve months of each period at the sole discretion of the Authority. The duration of the contract will be for five (5) years with the option to extend the contract a further five (5) period of up to twelve months of each period at the sole discretion of the Authority.

Award Criteria

CPV Codes

• 48517000 - IT software package

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Financial restrictions apply.
• Award on basis of price.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland - Tender (PCS-T) Web Site at www.publictendersscotland.publiccontractsscotland.gov.uk It is anticipated that the Authority will upload the tender documentation to PCS-T on Monday 19th January 2026. A user guide is available at www.publictendersscotland.publiccontractsscotland.gov.uk Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: Contracting authorities have a legal and policy basis for incorporating community benefit requirements into their procurement process, these refer to public contracts, and will use Contracts to deliver wider social benefits such as: - Targeted recruitment and training (providing employment and training opportunities/apprenticeships); - SME and social enterprise development; - Community engagement; As part of the Technical Criteria, Tenders are required to provide an outline of all Community Benefits that can be offered in relation to the Contract. Please note any Community Benefits offered shall be monitored throughout the Contract period to ensure delivery The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 30974. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: Contracting authorities have a legal and policy basis for incorporating community benefit requirements into their procurement process, these refer to public contracts, and will use Contracts to deliver wider social benefits such as: - Targeted recruitment and training (providing employment and training opportunities/apprenticeships); - SME and social enterprise development; - Community engagement; As part of the Technical Criteria, Tenders are required to provide an outline of all Community Benefits that can be offered in relation to the Contract. Please note any Community Benefits offered shall be monitored throughout the Contract period to ensure delivery. (SC Ref:820696)