RentSense

Location

Grimsby

Description

RentSense is a sector-leading solution that delivers accurate caseloads, prioritises customers most at risk, and removes colleague 'waste work'. It also introduces intelligent automation, enabling colleagues to focus their time on meaningful customer engagement rather than repetitive administration. This will improve arrears recovery, sustain tenancies, reduce evictions, and enhance customer satisfaction. By procuring and implementing RentSense, LHP can move from manual, reactive arrears management to an intelligent, data-driven, predictive platform that benefits from digital automation that drives self-service, as well as supporting our new operating model

Total Quantity or Scope

Benefits of RentSense for LHP include Customer-Focused Support (tailored, proactive interventions that keep tenancy sustainment central to operations), Operational Efficiency (automated, streamlined arrears management- freeing resources to strengthen customer engagement and support), Data-Driven Decisions (real-time insights for more effective use of resources), Stronger Communities (improved financial stability and reduced debt stress) and Regulatory Assurance (compliance with privacy, ethical standards and sector regulations).

Award Detail

Renewal Options

1 period of 12 months

Award Criteria

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Options are available.
• Award on basis of price.

Legal Justification

Direct Award