IT Support Provision
A Addendum Notice
by UNITED KINGDOM ANTI-DOPING LIMITED
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £468K
- Sector
- TECHNOLOGY
- Published
- 23 Jan 2026
- Delivery
- 01 Mar 2026 to 28 Feb 2029
- Deadline
- 30 Jan 2026 12:00
Related Terms
Location
United Kingdom:
1 buyer
- United Kingdom Anti Doping Loughborough
Description
UK Anti-Doping (UKAD) seeks to appoint a supplier to provide comprehensive IT support services for its Microsoft-based cloud and desktop environment. The successful supplier will deliver: On-site support: Minimum of two days per month across UKAD's Loughborough and London offices. Remote support: Helpdesk services during UK office hours, issue resolution, ticketing, monthly reporting, and attendance at quarterly review meetings. Core scope includes: - Support for Microsoft Azure infrastructure (IaaS), Office 365 tenant, and EntraID identity management. - Device management via Intune for Windows 11 desktops and iOS/Android mobile devices. - Active Directory and DNS management. -Desktop support and patch management. - Cybersecurity measures including multi-factor authentication and compliance monitoring. Strategic input: Guidance on IT strategy and participation in IT governance meetings. Supplier must demonstrate proven experience in delivering secure IT services, including robust patching and proactive improvement recommendations. Full details, including service levels and technical requirements, are provided in the Specification document within the tender pack. It is anticipated that the cost of the annual services will be around £78,000 + VAT.
Renewal Options
Contract values assumes an Initial 3 year contract plus three 1 year extensions (3 +1+1+1).
Award Criteria
| Methodology to deliver the IT support provision requirements | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
| Keeping up to date with issues affecting UKAD's IT environment | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
| Technical competency and knowledge of delivery staff | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
| Ability to mobilise | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
| Fixed annual fee | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
| Rate Card | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Indicators
- Options are available.
- Renewals are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. ** Clarification questions and response have been uploaded. A v2 of the specification has been uploaded with minor changes for clarification purposes.
Reference
- ocds-h6vhtk-05f744
- FTS 006191-2026