BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

A Contract Award Notice
by WESTMINSTER CITY COUNCIL

Source
Find a Tender
Type
Contract ()
Duration
not specified
Value
£78K
Sector
MISCELLANEOUS
Published
11 Feb 2026
Delivery
not specified
Deadline
n/a

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

Award Detail

1 Human Engine (Aylesbury)
  • Reference: 1
  • Value: £78,300

CPV Codes

  • None found

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-05f0f4
  • FTS 012169-2026

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