SCIEX MULTI INSTRUMENT MAINTENANCE & SUPPORT CONTRACT

Location

Description

The contract covers the ongoing maintenance, servicing, and software support required for two Sciex analytical instrument systems used within the clinical laboratory service. These systems include the QTRAP 6500+ and the Triple Quad 5500, along with their associated LC components such as Exion pumps, racks, and Peak gas generators. These instruments are essential for delivering time critical clinical assays, and the service relies on continuous operational reliability to ensure timely and accurate results. Sciex, as the original equipment manufacturer, is the only provider able to deliver the specialist level of technical support required for these systems. Their service model provides access to certified parts, trained engineers, remote diagnostics, software troubleshooting, and clinical applications support. This ensures rapid issue resolution, minimal downtime, and consistent performance, all of which are vital for maintaining uninterrupted clinical workflows. A lapse in maintenance or support would present a significant risk to service continuity and could negatively impact turnaround times for patient testing.

Award Detail

CPV Codes

• None found

Legal Justification

Sciex qualifies as a single supplier on the basis of both exclusive intellectual property rights and technical necessity, as the OEM holds sole access to the certified parts, proprietary software, diagnostic tools, and specialised engineering expertise required to maintain and support the QTRAP 6500+ and Triple Quad 5500 systems and their associated LC components; no alternative supplier can legally or technically provide the manufacturer‑level servicing, software assurance, or clinical applications support needed to ensure continuous, reliable operation of these time‑critical clinical instruments, meaning that any lapse in OEM support would pose a significant risk to service continuity, instrument performance, and patient result turnaround

Other Information

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