Revenues & Benefits Telephony/Chatbot Service
A Contract Award Notice
by DORSET COUNCIL
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £321K
- Sector
- TECHNOLOGY
- Published
- 23 Feb 2026
- Delivery
- 26 Dec 2025 to 25 Dec 2028
- Deadline
- 30 Nov 2025 12:00
Related Terms
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Dorset Council Dorchester
1 supplier
- Inform Communications Belfast
Description
Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.
Award Detail
| 1 | Inform Communications (None)
|
CPV Codes
- 48000000 - Software package and information systems
Indicators
- Contract is suitable for SMEs.
Reference
- DCCIVRVA20251226
- CF 16ebb498-8a61-4de3-94d0-d36fbcd75b39