Customer Satisfaction Survey (TfL 96997)
A Contract Award Notice
by TRANSPORT FOR LONDON
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £2M-£2M
- Sector
- PROFESSIONAL
- Published
- 25 Feb 2026
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
London
2 buyers
- Transport for London London
1 supplier
- Verian Group London
Description
Call off from CCS RM6126 - Research and Insights DPS
Total Quantity or Scope
A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
Award Detail
| 1 | Verian Group (London)
|
Award Criteria
| Technical | 60.0 |
| Social value | 10.0 |
| Financial | 30.0 |
CPV Codes
- 73110000 - Research services
Indicators
- Award on basis of price and quality.
Legal Justification
Call-off from the CCS RM6126 DPS - Under PCR2015. Categories were filtered by selection available on the CCS. All suppliers were sent an early market engagement to complete and would allow us registerthem on SAP Ariba. An expression of interest was then sent out to all suppliers to allow us register them on SAP Ariba.
Reference
- FTS 016993-2026