MBC-1098 Customer Relations Management System
A Contract Award Notice
by MELTON BOROUGH COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £258K
- Sector
- TECHNOLOGY
- Published
- 26 Feb 2026
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Melton Mowbray
2 buyers
- Melton Borough Council Melton Mowbray
1 supplier
- Ieg4 Manchester
Description
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.
Award Detail
| 1 | Ieg4 (Manchester)
|
Award Criteria
| PRICE | _ |
CPV Codes
- 72212445 - Customer Relation Management software development services
Indicators
- Award on basis of price.
Legal Justification
Direct Award from a Compliant framework.
Reference
- FTS 017227-2026