Mitel Software and Maintenance

Location

University Hospital of Wales (UHW) Heath Park Cardiff CF14 4XW

Description

This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

Award Detail

Award Criteria

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Award on basis of price.

Legal Justification

The RM6116 Lot 4b framework provides a compliant, efficient route to specialist telecoms suppliers needed to support the Mitel MiVoice MXOne system. Wavenet was identified as meeting all technical and operational requirements, offering the 24/7 resilience, cybersecurity standards, and expertise essential for this business‑critical NHS telephony service. As the contract value is below the Find a Tender threshold, a direct award via the framework ensured a low‑risk, swift procurement process with assured value for money.

Other Information

(WA Ref:162479)