Provision of an Outsourced Contact Centre and Business Services

A Contract Award Notice
by CROWN COMMERCIAL SERVICE

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£74M
Sector
TECHNOLOGY
Published
09 Mar 2026
Delivery
02 Feb 2026 to 01 Feb 2028
Deadline
19 Feb 2025 00:00

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are

Award Detail

1 Serco (None)
  • Value: £73,910,000

CPV Codes

  • 72222300 - Information technology services

Other Information

CCIT24A35 Transparency.zip

Reference

  • CCIT24A35
  • CF abd7ba2e-d1fb-415d-b86a-3bf6a8646b59

Domains