Leisure Management Operator Services

A Contract Award Notice
by THE ROYAL BOROUGH OF KINGSTON UPON THAMES

Source
Find a Tender
Type
Contract (Services)
Duration
15 year (est.)
Value
£120M
Sector
MISCELLANEOUS
Published
11 Mar 2026
Delivery
To 10 Mar 2041 (est.)
Deadline
n/a

Related Terms

Location

Kingston upon Thames

Geochart for 2 buyers and 1 suppliers

Description

The Royal Borough of Kingston released the opportunity to the market for the provision of Leisure Management Operator Services for six leisure facilities: - The Malden Centre - Weir Archer Athletics & Fitness Centre - Tolworth Recreation Centre - Kingston Leisure Centre - Chessington Sports Centre - Albany Outdoors The management contract will be for a period of 10 years with the option of an extension of up to five years at the Council’s discretion. There will be a staggered start to the contract as follows: - October 2025: Chessington Sports Centre and Albany Outdoors - April 2026: The Malden Centre, Weir Archer Athletics & Fitness Centre, Tolworth Recreation Centre - Spring 2027: Kingston Leisure Centre (new build facility scheduled to open). The Council used the Competitive Dialogue Procedure under Regulation 30 of the PCR for the procurement of this Contract as it considered that this procedure could best meet the Council’s objectives for the service requirements and commercial terms in accordance with Regulation 26(4)(a)(i) to (iii). Bidders were expected to have a major role in defining the solution which could not be specified by the Council at the outset, as the Council was unable to assess or determine the solution without in-depth dialogue.

Total Quantity or Scope

The Council undertook the procurement using the Competitive Dialogue procedure in line with Regulation 30 of the Public Contract Regulations 2015. The procurement documents were available for unrestricted and full direct access, free of charge at https://procontract.due-north.com/

Award Detail

1 Places for People Leisure Management (London)
  • Reference: dn719464
  • Num offers: 3
  • Value: £120,000,000

Renewal Options

The Council required the submission of a standard model bid and a mandatory agency variant (agency model) bid, all evaluation criteria was applied to both bids in accordance with the process set out in the ISFT. The Final Tender that received the highest overall score and had established a final Contract was awarded the Contract, which was based on a mandatory agency model, representing the Tender capable of providing the most economically advantageous tender for the Council.

Award Criteria

Programming & Approach to Customer Pricing 4.0
Asset Management, Compliance and Cleaning 8.0
Environmental Sustainability and Carbon Reduction 4.0
Delivering Active Communities: Sports Development, Health & Wellbeing and Outreach Work 14.0
Marketing, Customer Care and CRM including Digital Customer Experience 6.0
Staffing, Recruitment, Training, Development and Volunteer Coaching Network 4.0
Financial Management, Reporting and IT Systems 8.0
Contract Mobilisation 2.0
Social Value 10.0
PRICE 40.0

CPV Codes

  • 92000000 - Recreational, cultural and sporting services

Indicators

  • Options are available.
  • Award on basis of price.

Reference

  • FTS 021981-2026

Domains