CBMDC 462 - automated telephony call routing solution

A Contract Award Notice
by CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£40K-£70K
Sector
TECHNOLOGY
Published
12 Mar 2026
Delivery
01 Apr 2026 to 31 Mar 2028
Deadline
13 Feb 2026 00:00

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension

Award Detail

1 Netcall Technology (Bedford)
  • Value: £41,252

CPV Codes

  • 32543000 - Telephone switchboards
  • 79512000 - Call centre
  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102755&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103277

Reference

  • 20260312100022-103277
  • CF e571ec99-6617-4a09-adea-46cf7f437933

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