Synergy Business Process Services (BPS)

A Contract Award Notice
by DEPARTMENT FOR WORK & PENSIONS

Source
Find a Tender
Type
Contract (Services)
Duration
10 year (est.)
Value
£873M
Sector
TECHNOLOGY
Published
12 Mar 2026
Delivery
To 11 Mar 2036 (est.)
Deadline
n/a

Related Terms

Location

London

Geochart for 2 buyers and 1 suppliers

Description

Provision of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.

Total Quantity or Scope

The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs).- Ministry of Justice (MoJ);- Department for Work and Pensions (DWP);- Department for the Environment, Food and Rural Affairs (DEFRA); and- Home Office (HO).DWP are currently the lead contracting authority for The Synergy Programme.The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs.The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services.

Award Detail

1 Capita Business Services (London)
  • Num offers: 2
  • Value: £873,410,000
  • Subcontracting opportunities are expected.

Renewal Options

The initial term of this contract is for a period of seven years. There is an optional extension period of up to an additional three years in any combination of annual increments.

Award Criteria

Technical Envelope 60.0
Social Value 10.0
PRICE 30.0

CPV Codes

  • 79400000 - Business and management consultancy and related services
  • 48000000 - Software package and information systems
  • 48100000 - Industry specific software package
  • 72000000 - IT services: consulting, software development, Internet and support
  • 72250000 - System and support services
  • 72260000 - Software-related services
  • 72261000 - Software support services
  • 72300000 - Data services
  • 72317000 - Data storage services
  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
  • 79211110 - Payroll management services
  • 79211120 - Sales and purchases recording services
  • 79630000 - Personnel services except placement and supply services
  • 79631000 - Personnel and payroll services

Indicators

  • Options are available.
  • Award on basis of price.

Reference

  • FTS 022214-2026

Domains