Calabrio Work Force Management (WFM)

A Contract Award Notice
by THE NORTH YORKSHIRE COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£242K
Sector
TECHNOLOGY
Published
25 Mar 2026
Delivery
01 Mar 2026 to 31 Mar 2031
Deadline
28 Feb 2026 12:00

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.

Award Detail

1 Opus Business Systems (Reigate)
  • Value: £241,896

CPV Codes

  • 48000000 - Software package and information systems

Other Information

CALL-OFF INITIAL PERIOD: 3 Years (36 -month contract term) CALL-OFF OPTIONAL EXTENSION PERIOD 1 +1 Years (12 + 12 months) https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101770&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117

Reference

  • 20260325140023-104117
  • CF 1c5cb3bb-990f-45ef-8053-543427792691

Domains