Open Reach: One-to-One Mental Wellbeing Support (PSR - Direct Award .C.)

Location

Leicester

Description

Community Health Supported by VCS, The service will provide a high‑quality, person‑centred model of mental health support that offers continuity of care beyond the Neighbourhood Mental Health Cafés within the community. It delivers flexible, non‑fixed one‑to‑one online and telephone support, enabling individuals with complex or fluctuating needs to access help in a way that is responsive, accessible, and tailored to their circumstances. CPV: 85323000-9 Community Health Services

Total Quantity or Scope

The service will provide a high‑quality, person‑centred model of mental health support that offers continuity of care beyond the Neighbourhood Mental Health Cafés. It will deliver flexible, non‑fixed one‑to‑one online and telephone support, enabling individuals with complex or fluctuating needs to access help in a way that is responsive, accessible, and tailored to their circumstances. Quality is embedded through the service's flexible delivery model, which allows practitioners to offer sessions at variable times and durations, adapting to the needs of people with long‑term mental ill health, neurodivergent individuals, and those who are socially isolated or unable to leave their homes. This bespoke approach reduces barriers to engagement and supports individuals who might otherwise disengage or deteriorate. The service is innovative in its ability to act as a bridge between informal café engagement and more structured mental health pathways. By offering follow-up support via communication channels already used by café attendees (text, phone, email, social media), it provides a familiar, safe, and accessible mechanism for ongoing intervention. This improves continuity, supports early intervention, and enables sustained support outside café opening hours. This contract is to be awarded to an existing provider following PSR direct award process C. The contract is for a 6-month period starting 01/06/2026 to 30/11/2026 value £12,500.00

Award Detail

Award Criteria

CPV Codes

• 85323000 - Community health services

Indicators

• Award on basis of price.

Legal Justification

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services ( Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 6th April 2026 (midnight). This contract has not yet formally been awarded; this notice serves as intention to award under the PSR.

Other Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt , the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by the providers must be made to decision makers by 6th April (midnight). This contract has not yet formally been awarded; this notice serves as an intention to award under PSR. written representations can be made to: tracy.bryan3@nhs.net The award decision makers are as below: City Public Health - Farhnaz Abubakar and Leanne Karczewski. Birju Vaja & Rob Melling - LPT, Rehana Sidat - CEO Jamila's Legacy. No conflict of interest were declared. Overall, Jamila's Legacy satisfies all baseline eligibility and suitability criteria and is fully capable of delivering the service under the proposed contract, under the PSR Regime and the 5 criterium which must be adhered too. Appropriate organisational governance, including safeguarding, data protection, information governance, and risk management processes in line with NHS and statutory requirements. Qualified and experienced staff, with relevant training in mental health support, trauma‑informed practice, and work with vulnerable groups. Proven capability in delivering comparable services through the existing Neighbourhood Mental Health Café partnership, with evidence of positive outcomes and strong user engagement. Adequate capacity and infrastructure to continue delivering flexible online and telephone support, including secure communication systems and established referral pathways. Financial stability and transparent management processes appropriate for the scale of the contract. Compliance with all mandatory requirements, including insurance, DBS checks, safeguarding standards, equality and diversity commitments, and health and safety policies.