Repairs Management Software Platform

Location

Catford

Description

The contract is for the provision of the Plentific Repairs Management Software Platform, a cloud‑based digital service that supports Lewisham Council in managing housing repairs and maintenance. The platform enables end‑to‑end management of repair workflows, including job logging, contractor sourcing through a vetted marketplace, progress tracking, performance reporting, and payment validation. It supports improved service efficiency, value for money, governance, and resident communication across the Council's housing repairs service.

Total Quantity or Scope

The procurement relates to the award of a three‑year service contract to Plentific Limited for the provision of a repairs management software platform. The platform enables Lewisham Council to manage housing repairs and maintenance through a single digital system, covering job logging, contractor sourcing via a vetted marketplace, scheduling, performance monitoring, compliance tracking, and payment validation. The contract supports improved efficiency, transparency, value for money, and resident experience in the delivery of housing repairs, while individual repair works are procured separately through mini‑competitions within the platform.

Award Detail

Award Criteria

CPV Codes

• 72268000 - Software supply services

Indicators

• Award on basis of price.

Legal Justification

It was made as a direct call‑off from an existing, lawfully established framework agreement. The Social Housing Emerging Disruptors (SHED 3) Framework was competitively procured and advertised in accordance with applicable procurement legislation. The framework sets out the terms and conditions under which contracts may be awarded, including the circumstances in which direct awards without further competition are permitted. As such, the requirement for prior publication and competition was satisfied at the framework‑establishment stage. In accordance with the framework rules, the Council undertook a structured assessment of available framework suppliers against its specific technical and operational requirements for a repairs management software platform with an integrated contractor marketplace. This assessment confirmed that Plentific Limited was the only supplier appointed to the SHED 3 Framework capable of meeting the Council's requirements in full. On this basis, the framework provisions permitted a direct award without reopening competition. The contract was therefore awarded in compliance with the principles of transparency, equal treatment, and value for money, and no further call for competition was required or permitted under the framework rules. The award does not constitute a negotiated procedure without publication, but rather a lawful framework call‑off, which is expressly allowed under procurement legislation.