Provision of an IT Service Management (ITSM) Solution

Location

Description

The Northern Ireland Assembly Commission is seeking to procure a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.

Award Criteria

CPV Codes

• 48100000 - Industry specific software package
• 48460000 - Analytical, scientific, mathematical or forecasting software package
• 48480000 - Sales, marketing and business intelligence software package
• 48900000 - Miscellaneous software package and computer systems
• 72222300 - Information technology services
• 72260000 - Software-related services

Other Information

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