National Highways and Transport Network NHT Public Satisfaction Surveys

Location

Description

The NHT survey is a nationally recognised survey that collects the public's views on different aspects of highway and transport services provided by local authorities and measures public satisfaction. It is the only national survey of its type. The results of the satisfaction surveys are then analysed and benchmarked against all the other local authority members. The survey has been developed by the NHT and the entire process of data collection, data analysis and benchmarking is undertaken by the NHT. The information is then provided to HCC via their web platform. The raw data is also supplied in Excel format. The postal survey is sent out to a representative sample of random households in Hampshire over the summer months.

Award Detail

CPV Codes

• None found

Legal Justification

This is the only highway public satisfaction survey with analysed outputs available on the market that can be compared and benchmarked against other local highway authorities. No other suppliers within the market provide this service. Procurement Act 2023, which permits direct awards where justified as a "special case" (Para 6, Schedule 5 PA 2023). This paragraph requires that: There is an absence of competition for technical reasons - as Building Software Limited is the only provider capable of providing these Services; and There are no reasonable alternatives - this form of national survey is the only one of its type and used by the majority of local highway authorities, therefore allowing benchmarking against other local highway authorities.

Other Information

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