Passengers with Reduced Mobility (PRM) and Non-visible Conditions Tender at Manchester and Stansted Airports

Location

Greater Manchester:

Description

The objective of this procurement is to secure partnership(s) with key strategic partner(s) to provide best-in-class services relating to Passengers with Reduced Mobility (PRM) and Non-visible Conditions at Manchester and Stansted Airports. The aims of this Procurement are to; - Achieve and maintain a Very Good rating under the CAA framework, as the minimum standard under the CAA framework. - Give assurance to our PRM customers, that they will receive an equitable experience to all other airport users under this new contract. - Enhance the performance standards with robust key performance indicators and service levels that drive a customer focused culture and ethos. - Uphold a positive reputation of the PRM service as seen by external and internal stakeholders. - Provide transparency between AOC, MAN, STN and our PRM provider to build on existing relationships and forge a strong ethos of collaborative working. The purpose of the pre-qualification process is to provide MAG with sufficient information to select a shortlist of qualified applicants who will be invited to participate in a competitive tender process. Specifications for this tender will be provided at the ITN stage.

Lot Division

Award Criteria

CPV Codes

• 34110000 - Passenger cars
• 63700000 - Support services for land, water and air transport
• 79342300 - Customer services
• 85311200 - Welfare services for the handicapped

Indicators

• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **