Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

A Contract Award Notice
by NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£43K
Sector
TECHNOLOGY
Published
22 Apr 2026
Delivery
31 Dec 2025 to 30 Dec 2027
Deadline
01 Dec 2025 17:00

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3 • Digital Space Amazon Connect Softphone, Reporting and Wallboard • Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.) Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)

Award Detail

1 Digital Space Cloud Services (Newark)
  • Value: £43,006

CPV Codes

  • 32412000 - Communications network

Indicators

  • Contract is suitable for SMEs.

Other Information

MLCSU - 1773 - 600302924 - DIGITAL SPACE CLOUD SERVICES LTD_Redacted.pdf

Reference

  • MLCSU - 1773 600302924
  • CF 746b3b9a-e942-487b-aebd-b00f6d84c0af

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