Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
A Contract Award Notice
by NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 1 year
- Value
- £133K
- Sector
- TECHNOLOGY
- Published
- 22 Apr 2026
- Delivery
- 01 Jan 2026 to 31 Dec 2026
- Deadline
- 15 Dec 2025 17:00
Related Terms
Location
1 buyer
- NHS Midlands & Lancashire CSU Stoke on Trent
1 supplier
- Digital Space Cloud Services Newark
Description
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Award Detail
| 1 | Digital Space Cloud Services (Newark)
|
CPV Codes
- 32412000 - Communications network
Indicators
- Contract is suitable for SMEs.
Other Information
MLCSU - 1772 - DIGITAL SPACE CLOUD SERVICES LTD - 600302854_Redacted (2).pdf
Reference
- MLCSU - 1772 600302854
- CF 9b243168-13f1-4079-b706-ca26c366e85f