Support and Maintenance of Core Benefit Platform (SPM)

Location

Dundee

Description

The requirement is to meet the needs of Social Security Scotland’s digital operations and business needs, ensuring the core benefit platform (SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.

Total Quantity or Scope

The scope of work is focused on Social Security Scotland’s core benefit platform (SPM), it’s operational monitoring and remediation in the following areas: - SPM Incident Management - SPM Defect Management - SPM Change Management - SPM Service Request Management - SPM Knowledge Management - Batch Incident Management - Batch Defect Management - Batch Change Management - Batch Service Request Management - Batch Knowledge Management

Award Detail

Renewal Options

The Purchaser reserves the right, during the term of the Contract, to request additional services in accordance with the scope and provisions set out in the Contract. The scope of such services is limited to support and maintenance activities relating to the Core Benefit Platform (SPM). The published contract value includes an estimate of anticipated additional services, which are not guaranteed to be required, and is based on the Purchaser’s expected business needs at the time of contract award. The Purchaser may also request further additional services throughout the contract term where business requirements change or evolve. As a result, the actual spend under the Contract may vary from the published contract value.

Award Criteria

CPV Codes

• 72222300 - Information technology services
• 48000000 - Software package and information systems
• 48810000 - Information systems
• 72267100 - Maintenance of information technology software

Indicators

• Options are available.
• Award on basis of price.

Other Information

There is an option to extend the term of the contract for up to 36 months. The estimated cost of such extension has been factored into the contract value stated above. Award against: Social Programme Management (SPM) Dynamic Purchasing System (ocds-h6vhtk-0344a7) (SC Ref:829427)