NHS Scotland Business Services Programme - Client-Side Partner
A Tender Notice
by THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- 13M
- Sector
- TECHNOLOGY
- Published
- 27 Apr 2026
- Delivery
- To 27 May 2030 (est.)
- Deadline
- 27 May 2026 17:00
Related Terms
Location
Scotland
2 buyers
Description
The Common Services Agency (more commonly known as Public Services Delivery Scotland or PSD Scotland) is undertaking an Open procurement process for a Client-Side Partner(s) to assist the NHS Scotland Business Service Progamme. The Business Services Programme is currently undertaking a procurement process for an integrated ERP system. This Invitation to Tender (ITT) will be used to select an appropriate organisation(s) as a Client-Side Partner who will support the NHSS National Programme Team in implementing the preferred ERP solution with the systems integrator, whilst also supporting on the consequential changes to personnel and the ways in which they work.
Lot Division
| 1 | Technical and Commercial Lot 1 encompasses the technical and commercial requirements to support the NHSS National Programme Team and Health Boards in delivering the Authority responsibilities in relation to the new ERP solution, and review and assess the activities required by the systems integrator to achieve the successful design and implementation of the new system, including providing assurance of the systems integrator activities where required. |
| 2 | People and Service Design Lot 2 relates to the people and service design elements of the new ERP solution implementation. This will include the common operating model (design and execution), change management and advising on the system roll-out from a people and culture perspective. |
Renewal Options
The contract includes an optional extension period of 12 months.
Award Criteria
| Quality | 70.0 |
| PRICE | 30.0 |
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Indicators
- Bids should cover one or more lots.
- Bids should cover the whole contract.
- Renewals are available.
- Financial restrictions apply.
- Professional qualifications are sought.
- Award on basis of price.
Other Information
The values provided in sections II.1.5 and II.2.14 include the initial contract terms of 48 months per Lot and the optional extension periods of 12 months per Lot. Bidders can submit a tender for either Lot 1, Lot 2 or both. Bidders may be awarded to Lot 1 only, Lot 2 only or both based on the outcome of the evaluation for each individual Lot. Three areas have been set up on project 31692 of PCS-Tender: - SPD - Lot 1 - Lot 2 All bidders must navigate to the SPD area and submit a completed SPD. This SPD will be valid for both Lot 1 and Lot 2, therefore only one SPD is required to be completed regardless of whether your organisation is bidding for one or both Lots. All attachments relevant to both Lots, including the Invitation to Tender, contract and appendices are saved within the attachments section of the SPD area on PCS-T. Bidders should then navigate to the relevant Lot(s) and respond to the requirements within. NHSS intend to host a Bidder Day on Teams at 9am - 10.30am on Tuesday 5th May. NHSS will provide a short presentation on the procurement and requirements and there will be time for bidders to ask questions. A Q&A wrap-up session will also be held at 4pm - 5pm on Tuesday 5th May. If you are interested in attending, please provide attendee email addresses via the PCS-T message board. The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 31692. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: Bidders must agree to support the concept, provision and ongoing development of community benefits provision in relation to the Services. Bidders are required to provide a brief summary of the community benefits that have recently been delivered within Scotland, and also what impact and outcomes these have achieved. Bidders are also required to summarise any community/social benefits that will be delivered as part of this contract if successful. Bidders must also confirm that they will engage with the NHS Scotland Community Benefits Gateway (CBG). (SC Ref:830292)
Reference
- FTS 038144-2026