Extension - Billing System Maintenance and Support

Location

Description

Juniper Consulting provide the maintenance and technical support for United Utilities billing system. Including the following: Telephone and email-based technical support for reported incidents Support around universal application upgrades Maintain and management of Universal application documentation and certification test scripts Unlimited technical adhoc questions in relation to the Universal application Maintain and update incidents Resolve incidents in line with SLAs Maintain source code changes using Company's version control software Certify new releases on company certified platform Provide new releases that include incident resolutions Provide release notes for each release. Provide application consulting for up to 15 days per year for services including minor universal application enhancements, ALTO enhancements and upgrades. Attend monthly conference calls

Award Detail

CPV Codes

• None found

Legal Justification

This authority intends to award this contract on a direct basis for the reasons of Single Supplier - Schedule 5, paragraph 6. - Due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required and -There are no reasonable alternatives The public contract concerns the supply of goods, services or works by the existing supplier, which are intended as an extension to or partial replacement of existing goods, services or works in circumstances where a change in supplier would result in the contracting authority receiving goods, services or works that are different from or incompatible with the existing goods services or works; and the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

Other Information

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