UK_1184- UX Research and Digital Design services

Location

Description

The British Council is seeking to appoint a single supplier to provide UX research, information architecture, and digital design services. The appointed supplier will deliver specialist UX and design services to support a rolling programme of enhancements, including UX audits, user research, usability testing, information architecture improvements, wireframing, prototyping, accessible and responsive UI design, design system development, and developer handover documentation. The website is built using Craft CMS and all design outputs must be compatible with the existing CMS architecture, supporting modular, scalable, and reusable components. Work will be commissioned on a project or call-off basis in line with agreed governance and business priorities. The objectives of this engagement are to improve user experience and clarity across key journeys, strengthen accessibility compliance (including WCAG 2.2 AA), increase engagement and conversion performance, ensure sustainable and future-proof design solutions, and enable effective collaboration across internal teams and external partners.

Renewal Options

3 1 year extension options (1+1+1).

Award Criteria

CPV Codes

• 72140000 - Computer hardware acceptance testing consultancy services
• 72150000 - Computer audit consultancy and hardware consultancy services
• 72230000 - Custom software development services
• 72240000 - Systems analysis and programming services
• 72260000 - Software-related services

Indicators

• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **