Responsive Repairs & Void Property Framework (2026-30)

A Addendum Notice
by FUSION 21 FOUNDATION

Source
Find a Tender
Type
Framework (Works)
Duration
4 year
Value
£350M
Sector
CONSTRUCTION
Published
12 May 2026
Delivery
01 Oct 2026 to 30 Sep 2030
Deadline
19 Jun 2026 11:00

Related Terms

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Fusion21 is developing a 4-year framework for Responsive Repairs and Void Property Framework. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services for participating contracting authorities the United Kingdom, in accordance with the objectives and requirement of the Procurement Act 2023 (PA23). Preliminary market engagement was carried out by Fusion21 following the publication of a Preliminary Market Engagement Notice 2026/S 000-007288 (OCID: ocds-h6vhtk-061021). This tender notice is for the award of a public contract through an open procedure in accordance with section 20(1) and (2)(a) of the PA 2023. The framework is divided into the following lots: Lot 1 - Responsive Repairs & Maintenance Lot 2 - Void Property Improvements Lot 3 - Void Property Security, clearance and Pest Control Lot 4 - Disrepair Works Lot 5 - Contact Centre Services The framework aims to provide compliant, flexible and value for money route for contracting authorities to procure responsive repairs, void property works and associated services. It will support both national and regional coverage, with opportunities for SME’s to participate.

Lot Division

1 Responsive Repairs & Maintenance
  • Value: £240M

The scope includes but is not limited to: • Responsive repairs and maintenance: Day-to-day routine responsive repairs. • Emergency/out-of-hours :repairs including weekends and public holidays. • Void property works: carried out as part of a full responsive repairs service. • Planned improvement: Ad-hoc programmed improvement works. • Works to comply with The Hazards in Social Housing (Prescribed Requirements (England) Regulations 2025 in terms of response times and performance management

Award Criteria
Quality/Technical Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Resident and Customer Engagement (5%) Question 6 - Quality and Performance (10%)
Commercial / Cost • Price 1 - Percentage adjustment against NHF SoR V8 (20%) • Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (10%) • Price 3 - Price per property/Price per void (5%) • Price 4 - Average order value (5%)
2 Void Property Improvement
  • Value: £30M

The scope includes but is not limited to: • Outsourced void property works: Works carried out as a separate workstream from responsive repairs and maintenance. • Short term capacity requirements: to provide additional capacity to in-house-existing repairs contract to meet fluctuating demand. • Major void refurbishment: Larger scale property upgrade works to void properties.

Award Criteria
Technical / Quality Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Programme management, management of third-party contractors and sub-contractors to minimise void turnaround times (5%) Question 6 - Quality and Performance (10%)
Commercial / Cost • Price 1 - Percentage adjustment against NHF SoR V8 (25%) • Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (15%)
3 Void Property Security, Clearance and Pest Control
  • Value: £12M

The scope includes but is not limited to: • Provision of security services: Property screening, alarm monitoring and response, out-of-hours “board up” services. • Property cleansing: Cleansing and clearance services to both void and occupied properties. • Pest control: Pest control services to void/occupied properties

Award Criteria
Technical / Quality Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Product/process innovation (5%) Question 6 - Quality and Performance (10%)
Commercial / Cost • Price - Bespoke Schedule of Rates against lot specific specification (40%)
4 Disrepair Works
  • Value: £65M

The scope includes but is not limited to: • Legal disrepair works: Specifically aimed at works subject to legal disrepair claims with works to comply with disrepair protocol and timescales

Award Criteria
Technical / Quality Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Resident and Customer Engagement (5%) Question 6 - Quality and Performance (10%)
Commercial / Cost • Price 1 - Percentage adjustment against NHF SoR V8 (25%) • Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (15%)
5 Contact Centre Services
  • Value: £2M

The scope includes but is not limited to: • Contact Centre Services – options for: • Call handling and response 24/7, 365 day cover. • Call handling and response Out-of-Hours cover including weekends and public holidays

Award Criteria
Technical / Quality Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (5%)
Commercial / Cost • Price 1 - Price per property - 24/7 service (10%) • Price 2 - Price per property - out-of-hours (10%) • Price 3 - Price per incoming call - 24/7 service (10%) • Price 4 - Price per incoming call - out-of-hours (10%)

Renewal Options

Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

CPV Codes

  • 45000000 - Construction work
  • 50000000 - Repair and maintenance services
  • 70331000 - Residential property services
  • 45210000 - Building construction work
  • 44111000 - Building materials
  • 79710000 - Security services
  • 45111213 - Site-clearance work
  • 45453100 - Refurbishment work
  • 45211000 - Construction work for multi-dwelling buildings and individual houses
  • 79512000 - Call centre
  • 44110000 - Construction materials

Indicators

  • Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-061021
  • FTS 043483-2026

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