Public Enquiries Call Handling Service
A Contract Award Notice
by OFQUAL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £73K
- Sector
- BUSINESS
- Published
- 15 May 2026
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Coventry
Geochart for 2 buyers and 1 suppliers
2 buyers
- Ofqual Coventry
1 supplier
- Foundever Operating Corporation Coventry
Description
Requirement to deliver the potential call overflow services from designated office or remote location.
Total Quantity or Scope
To help with the overflow of calls from public to Ofqual.
Award Detail
| 1 | Foundever Operating Corporation (Coventry)
|
Renewal Options
Yes - 2 x 12 months
Award Criteria
| Quality | 75.0 |
| PRICE | 25.0 |
CPV Codes
- 79512000 - Call centre
Indicators
- Options are available.
- Award on basis of price.
Legal Justification
Awarded via a CCS/GCA framework agreement RM6181.
Reference
- FTS 044982-2026