Mobile and Fixed Line Telephony Services

Location

Caerphilly CBC

Description

The Council has awarded a contract for the provision of mobile and fixed telephony services via a direct call-off from the Crown Commercial Service (CCS) Network Services framework. The services support critical corporate and frontline operations, including high-volume inbound contact, out-of-hours provision, and mobile connectivity for approximately 3,500 staff. The award ensures continuity of service, delivers value for money, and aligns mobile and fixed telephony under a single supplier group, reducing operational risk and improving service efficiency.

Award Detail

Renewal Options

The contract includes the option to procure additional services, licences, connections, devices, and associated telephony features as required throughout the contract term. This may include scaling mobile connections, extending fixed telephony capacity, and incorporating new technologies or service enhancements to meet evolving operational and service delivery needs.

Award Criteria

CPV Codes

• 50334000 - Repair and maintenance services of line telephony and line telegraphy equipment
• 32250000 - Mobile telephones
• 32550000 - Telephone equipment
• 50334100 - Repair and maintenance services of line telephony equipment
• 50334110 - Telephone network maintenance services
• 64212000 - Mobile-telephone services

Indicators

• Options are available.
• Award on basis of price.

Legal Justification

This contract has been awarded via a direct call-off under the Crown Commercial Service (CCS) Network Services framework, which was established in compliance with the Public Contracts Regulations 2015. As competition was undertaken at framework level, this procurement does not require separate publication in the Official Journal of the European Union (OJEU).

Other Information

(WA Ref:165735)