Future Procurement of Customer Contact Platform and Associated Services

Location

United Kingdom:

Description

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

Renewal Options

Extensions to allow a re-assessment of the services and allowing the authority to go back out to market

CPV Codes

• 48000000 - Software package and information systems
• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Renewals are available.

Other Information

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