Collection & Recovery Services
A Contract Award Notice
by SOUTHERN WATER SERVICES LIMITED
- Source
- Find a Tender
- Type
- Framework ()
- Duration
- not specified
- Value
- ___
- Sector
- MISCELLANEOUS
- Published
- 09 Jun 2026
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
1 buyer
- Southern Water Services Worthing
5 suppliers
- Advantis Credit London
- Orbit Credit Services West Malling
- Conexus Recovery & Field Services Londonderry
- UK Search Chesterfield
- Phillips & Cohen Associates Manchester
Description
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
Lot Division
| 1 | |
| 2 | |
| 3 | |
| 4 | |
Award Detail
| 1 | Advantis Credit (London)
|
| 2 | Orbit Credit Services (West Malling)
|
| 3 | Conexus Recovery & Field Services (Londonderry)
|
| 4 | UK Search (Chesterfield)
|
| 5 | Phillips & Cohen Associates (Manchester)
|
CPV Codes
- None found
Indicators
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-058c38
- FTS 054124-2026