Housing 21 - Call Monitoring

A Contract Award Notice
by HOUSING 21

Source
Contracts Finder
Type
Contract (Services)
Duration
10 year
Value
£14M
Sector
BUSINESS
Published
09 Jun 2026
Delivery
01 Nov 2025 to 31 Oct 2035
Deadline
31 Oct 2025 00:00

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.

Award Detail

1 Appello Careline (New Milton)
  • Value: £14,000,000

CPV Codes

  • 79512000 - Call centre

Indicators

  • Contract is suitable for SMEs.

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1021875714

Reference

  • BIP1021875714
  • CF 4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb

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