Housing 21 - Call Monitoring

A Contract Award Notice
by HOUSING 21

Source
Find a Tender
Type
Contract (Services)
Duration
5 year (est.)
Value
£14M
Sector
BUSINESS
Published
09 Jun 2026
Delivery
To 14 May 2031 (est.)
Deadline
n/a

Related Terms

Location

WEST MIDLANDS (ENGLAND),EAST MIDLANDS (ENGLAND),EAST OF ENGLAND,SOUTH WEST (ENGLAND),SOUTH EAST (ENGLAND),NORTH EAST (ENGLAND),NORTH WEST (ENGLAND)

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.

Total Quantity or Scope

A restricted tender process was carried out and went live in November 2024.

Award Detail

1 Appello Careline (Hampshire)
  • Call Monitoring
  • Reference: 1
  • Num offers: 3
  • Value: £14,000,000

Award Criteria

Quality 70.0
Price 30.0

CPV Codes

  • 79512000 - Call centre

Indicators

  • Award on basis of price and quality.

Other Information

GO Reference: GO-202669-PRO-36806326

Reference

  • FTS 054393-2026

Domains