CRM Platform (Donor and Session Programme)

A Tender Notice
by NHS BLOOD AND TRANSPLANT

Source
Find a Tender
Type
Framework (Goods)
Duration
1 year
Value
£64M-£6M
Sector
TECHNOLOGY
Published
10 Jun 2026
Delivery
01 Aug 2026 to 31 Jul 2027
Deadline
06 Jul 2026 11:00

Related Terms

Location

North East England:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. NHSBT is seeking to establish a CRM Platform Framework to support DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability. This procurement is being conducted as a one-stage open procedure under the Procurement Act 2023. Tender Responses will be assessed in accordance with the published tender documents, including conditions of participation, technical capability pass/fail requirements, quality, social value and commercial evaluation. This procurement is not divided into conventional fixed lots. The Framework will instead be structured by CRM Platform using the Platform Tower model described in the tender documents. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses. Only the highest-ranked compliant Supplier in each Platform Tower may be appointed to the Framework for that CRM Platform. The Authority may award a single planned Call-Off Contract under the Framework without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform aligned with the successful Technical Implementation Partner solution, as further described in the tender documents. Appointment to the Framework does not oblige the Authority to award any Call-Off Contract. The Framework Agreement will be for a period of one (1) year with no option to extend. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework Agreement. The Call-Off Contract will not exceed eight (8) years in total. Further details of the requirements, procurement process, Platform Tower model, evaluation methodology, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents available via Atamis under reference C443774.

Lot Division

1 CRM Platform 1
  • Value: £6M

Provisional CRM Platform Tower Lot 1. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
2 CRM Platform 2
  • Value: £6M

Provisional CRM Platform Tower Lot 2. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
3 CRM Platform 3
  • Value: £6M

Provisional CRM Platform Tower Lot 3. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
4 CRM Platform 4
  • Value: £6M

Provisional CRM Platform Tower Lot 4. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
5 CRM Platform 5
  • Value: £6M

Provisional CRM Platform Tower Lot 5. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
6 CRM Platform 6
  • Value: £6M

Provisional CRM Platform Tower Lot 6. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
7 CRM Platform 7
  • Value: £6M

Provisional CRM Platform Tower Lot 7. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
8 CRM Platform 8
  • Value: £6M

Provisional CRM Platform Tower Lot 8. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
9 CRM Platform 9
  • Value: £6M

Provisional CRM Platform Tower Lot 9. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.
10 CRM Platform 10
  • Value: £6M

Provisional CRM Platform Tower Lot 10. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.

Award Criteria

Price _
Quality _
Social Value _

CPV Codes

  • 48445000 - Customer Relation Management software package
  • 48000000 - Software package and information systems
  • 48517000 - IT software package
  • 72268000 - Software supply services

Indicators

  • Restrictions apply to the lot award allocation.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-066fef
  • FTS 054541-2026

Domains