Outsourced IT Support Services
A Tender Notice
by HYBU CIG CYMRU-MEAT PROMOTION WALES
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £350K
- Sector
- TECHNOLOGY
- Published
- 15 Jun 2026
- Delivery
- 01 Oct 2026 to 30 Sep 2029
- Deadline
- 14 Jul 2026 12:00
Related Terms
Location
United Kingdom:
1 buyer
- Hybu Cig Cymru Meat Promotion Wales Aberystwyth
Description
HCC Group (Hybu Cig Cymru and its subsidiary, EIDCymru) seeks to procure effective IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that: - is easy to manage and administrate; - provides service and contract deliverables quickly and efficiently; - proactively adds value through advice and recommendations to ensure that the HCC Group maintains proportionally effective standards in information / cyber security and data management; - proactively and routinely monitors the HCC network; - provides flexibility to the HCC Group with respect to future requirements and business growth; - is cost-effective from the date of Contract award and as the HCC Group grows; and - manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.
Renewal Options
The proposed Contract length is an initial 36-months, with the option to extend up to a further 24-months in separate 12-month instalments at the sole discretion of HCC Group.
Award Criteria
| Financial : Part 1 | Part 1 Managed Service Provision: Total Cost Per Annum |
| Financial: Part 2 | Part 2 Onboarding and Implementation: Total Rates |
| Financial: Part 3 | Part 3 Additional Services: Total Schedule of Rates |
| Quality: Question 1 | Describe in detail your organisation’s recent previous experience (last 3-years) of providing effective outsourced IT support services similar in scope, scale and context to the HCC Group requirement. |
| Quality: Question 2 | Outline in detail your organisation’s proposal for the provision of an effective outsourced IT support service to HCC Group. Demonstrate how your organisation proposes to work with HCC Group to provide a robust and effective outsourced IT support service that addresses the full breadth and scope of the requirement. Include reference to proposed Service Level Agreements relevant to the HCC Group requirement. |
| Quality: Question 3 | Detail your organisation’s proposed approach to account, quality and performance management for adoption if successful, including methodology, approach and deployment. Detail to the key points of contact to be appointed to HCC Group. |
| Quality: Question 4 | Demonstrate how your organisation proposes to work effectively and collaboratively with HCC Group to ensure the continued security of its network, infrastructure and data. |
| Quality: Question 5 | Provide a detailed onboarding and entry plan for adoption for use if successful. Outline the key handover and transition activities and processes in-line with the HCC Group requirement and address how your organisation will work effectively to minimise risk and service disruption during the transition. |
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Indicators
- Options are available.
- Renewals are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-06b49c
- FTS 056003-2026