Understanding customer experience of parcel deliveries

A Contract Award Notice
by OFCOM

Source
Contracts Finder
Type
Contract (Services)
Duration
4.5 month
Value
£71K
Sector
PROFESSIONAL
Published
22 Jun 2026
Delivery
18 May 2026 to 30 Sep 2026
Deadline
20 Mar 2026 12:00

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.

Award Detail

1 Navigator Insight Formally Blue Marble Research (Leicester)
  • Value: £70,680

CPV Codes

  • 79310000 - Market research services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

  • tender_522024/1587292
  • CF e1b9847f-b2fa-4a16-ad9d-adec9a84952d

Domains