Mystery Shopping Market Research for TransPennine Trains Limited
A Tender Notice
by TRANSPENNINE TRAINS LIMITED
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 1 year
- Value
- £375K
- Sector
- PROFESSIONAL
- Published
- 23 Jun 2026
- Delivery
- 01 Oct 2026 to 30 Sep 2027
- Deadline
- 21 Jul 2026 11:00
Related Terms
Location
United Kingdom:
1 buyer
- Transpennine Trains Manchester
Description
TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme.
Renewal Options
Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year.
Award Criteria
| Commercials | Refer to tender docs |
| Quality and Technical | Refer to tender docs |
| Social Value | Refer to tender docs |
CPV Codes
- 79310000 - Market research services
Indicators
- Renewals are available.
Other Information
For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-servic... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3K9M892546 ** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-06bb02
- FTS 058926-2026