NHS24 Workforce Management Solution

Location

Glasgow

Description

NHS 24 is seeking to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated implementation, integration, data migration, training, support, maintenance and related professional services. The Framework will support replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer. The Scottish Ambulance Service is included on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The solution must support 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, reporting, integration with relevant operational and business systems, mobile/self-service access, security, data protection, service management and ongoing support.

Total Quantity or Scope

NHS 24 is undertaking an open procedure procurement to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated services. The Framework will support the replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer under the Framework. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The required solution and services include, but are not limited to: - provision of a cloud-based WFM SaaS solution; - solution design, configuration and implementation; - integration with relevant operational, contact centre, HR, payroll, reporting and other business systems; - data migration from incumbent or relevant source systems; - testing, assurance, cutover and go-live support; - training and knowledge transfer; - ongoing hosting, support, maintenance, service management and continuous improvement; - reporting, analytics and workforce visibility; - mobile / self-service access for end users; - security, information governance, data protection, audit, resilience, business continuity and disaster recovery requirements; and - associated professional services, change control support and optional catalogue services within the scope of the Framework. For the intended initial NHS 24 call-off, the solution must support safe and effective 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, intraday management, real-time operational visibility and reporting. The Framework Agreement will set out the terms under which participating authorities may enter into call-off contracts. Any Scottish Ambulance Service call-off will be subject to its own authority-specific call-off documentation, including implementation scope, sequencing, volumes, integrations, schedules and pricing application, and there is no obligation on the Scottish Ambulance Service to enter into a call-off contract.

Renewal Options

The Framework Agreement will run for a period of four (4) years unless terminated earlier in accordance with its terms and conditions. There is no option to renew or extend the Framework Agreement. NHS 24 is the intended initial call-off customer. The NHS 24 call-off contract will include an implementation phase followed by an initial operational service period of five (5) years from Final Acceptance / Operational Service Commencement, with an option to extend by up to two (2) further periods of twelve (12) months. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework Agreement. If the Scottish Ambulance Service enters into a call-off contract, the call-off term is expected to be materially the same as the NHS 24 call-off term. The Framework may also be used to purchase optional services, catalogue items, additional professional services and change control services within the scope of the Framework, where required and in accordance with the Framework Agreement and relevant call-off contract.

Award Criteria

CPV Codes

• 48000000 - Software package and information systems
• 48100000 - Industry specific software package

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are not available.
• Financial restrictions apply.
• Performance considerations apply.
• Award on basis of price and quality.

Other Information

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32267. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: Community benefits requirements may apply to this Framework Agreement and any call-off contract awarded under it, where relevant and proportionate to the nature, value and scope of the services. Community benefits may include, but are not limited to, commitments relating to workforce development, knowledge transfer, training opportunities, digital skills development, support for employability and early careers, engagement with SMEs / third sector organisations where relevant, Fair Work practices, environmental sustainability and other measures that support economic, social or environmental wellbeing. Any community benefits commitments will be expected to be proportionate to the contract and directly relevant to the delivery of the WFM solution and associated services. The successful Tenderer may be required to report on agreed community benefits outcomes during the term of the relevant call-off contract. (SC Ref:836406)