Transport Hub and Services

Location

Bothwell

Description

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

Total Quantity or Scope

Please see attached documents

Renewal Options

A further 12 months, on up to 2 occasions. The Board requests that, where possible, Bidders provide pricing for an enhanced 24/7 service. The Board shall evaluate bids based on the core service stated within the Specification however reserves the right to award either the core service or the enhanced serviced where the highest ranked bidder can offer both. A decision to award the enhanced service will be based on the Board’s assessment of operational requirements and affordability.

Award Criteria

CPV Codes

• 79510000 - Telephone-answering services
• 79342300 - Customer services
• 79512000 - Call centre

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Options are available.
• Renewals are available.
• Performance considerations apply.
• Award on basis of price.

Other Information

Please see attached documentation. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=836104. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:836104) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=836104