Home Office Atlas Caseworking - Asylum

Location

London

Description

This contract was awarded through a further competition under the Crown Commercial Service Technology Services 3 (TS3) Framework Agreement RM6100 and is published for transparency purposes. The contract provides Atlas Core Caseworking Services – Asylum (ACCS-A) to the Home Office, including development, engineering, testing, delivery and Level 3 support services for asylum products, including Asylum Claim and Asylum Support.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 72262000 - Software development services

Indicators

• Contract modified due to additional needs.

Legal Justification

The modification is made in accordance with Regulation 72(1)(b) of the Public Contracts Regulations 2015. Additional services by the original contractor have become necessary following withdrawal of the Home Office's 2025 Atlas re-procurement process. The withdrawal of that procurement has created a requirement to maintain uninterrupted delivery of critical immigration and asylum caseworking functions until a replacement procurement can be completed. Market engagement for the new procurement commenced in June and is being progressed on an urgent basis. A change of contractor cannot be made for technical and operational reasons. Atlas is a complex and business-critical platform which is highly integrated with Home Office systems, operational processes and strategic transformation programmes. The incumbent supplier holds significant technical and operational knowledge of the service. Appointing a replacement supplier for this interim period would require a further procurement process, mobilisation, knowledge transfer, security onboarding and service stabilisation activities. Given the available timescales, this would not be feasible and would introduce significant operational risk, service disruption and duplication of costs. The modification is therefore necessary to maintain continuity of critical public services while the Home Office conducts and mobilises a replacement procurement. The increase in value remains within the threshold permitted under Regulation 72(1)(b).