Personal Safety Devices and Mobile app. - SNG 2026

Location

Description

SNG is seeking to procure a Personal Safety Device (PSD) solution, combining physical devices and mobile application, that provides a more modern, scalable and consistent personal safety service for colleagues working in the community, customer-facing roles and higher-risk environments. The Service Provider is expected to deliver a fully managed service that supports the effective operation of the PSD solution, the solution must include: • provision of personal safety devices and mobile-based solutions suitable for a range of user needs and working environments • an ongoing fully managed service for the entire duration of the contract • a 24/7 Alarm Receiving Centre (ARC) service for alert handling and incident management • a management platform to support user, device and operational oversight • integration with SNG systems, including HR systems, to support automation of user and service processes • logistics and lifecycle support for devices, including supply, replacement and ongoing availability • optional provision of Body Worn Cameras as a future or additional capability Any other technology non-related to handheld or app devices, that are not related to personal safety are out of scope.

Renewal Options

Two (2) years optional extensions, two (2) periods of 12 months each. Total term of 6 years.

Award Criteria

CPV Codes

• 35113000 - Safety equipment
• 35120000 - Surveillance and security systems and devices
• 35121700 - Alarm systems
• 48000000 - Software package and information systems
• 48100000 - Industry specific software package
• 48730000 - Security software package
• 72000000 - IT services: consulting, software development, Internet and support
• 79711000 - Alarm-monitoring services

Indicators

• Renewals are available.

Other Information

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