Communications Solution and Telephony Services

A Tender Notice
by KENT COUNTY COUNCIL TRADING AS PROCUREMENT SERVICES

Source
Find a Tender
Type
Framework (Services)
Duration
4 year
Value
£100M
Sector
TECHNOLOGY
Published
22 Jul 2026
Delivery
01 Oct 2026 to 30 Sep 2030
Deadline
17 Aug 2026 16:00

Related Terms

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

This Framework will provide a compliant and efficient route for UK public sector organisations to procure communications and telephony-related goods, services, and solutions. The Framework enables the public sector to modernise communication systems, supporting the transition from legacy telephony infrastructures (such as PSTN and ISDN) to secure, digital, and cloud-based technologies. It is designed to deliver interoperability, resilience, and value for money across public sector estates. The Framework is structured into five Lots designed to reflect real operational needs and encourage participation from organisations of all sizes including SMEs, VCSEs, and consortia. Bidders will be expected to be able to provide all services listed within each Lot, this could either be directly or via sub contractors/partners. Bidders can bid for any amount of Lots and do not have to provide all five Lots.

Lot Division

1 Unified Communications & Telephony
  • Value: £20M

Covers cloud and hybrid telephony platforms, VoIP, SIP trunking, PBX replacement, softphones, and integrated UC services (voice, video, messaging). Includes migration, configuration, licensing, optional managed service and AI-enabled communications capabilities such as intelligent call routing, virtual assistants, speech analytics, transcription, meeting insights, and workflow automation.
2 Contact Centre Solutions
  • Value: £20M

Provides omnichannel contact centre platforms including voice, chat, email, social, IVR, routing, analytics, workforce management, and quality monitoring. Supports cloud CCaaS, hybrid, on premise upgrades and AI and automation technologies such as chatbots, virtual agents, conversational AI, speech and sentiment analytics, predictive routing, agent assist, knowledge management, and automated customer journeys.
3 Mobile & Fixed Line Services
  • Value: £20M

Includes mobile voice/data contracts, SIMs, device management, fixed line voice services, PSTN/ISDN replacement, tariffs, roaming controls, and managed mobility services.
4 Connectivity & Network Infrastructure
  • Value: £20M

Covers broadband, leased lines, WAN/LAN, SD WAN, Wi Fi, and associated network hardware (routers, switches, firewalls). Includes installation, monitoring, and managed network services.
5 Support, Maintenance & Professional Services
  • Value: £20M

Encompasses installation, configuration, monitoring, break/fix, managed services, telecoms audits, strategy development, optimisation reviews, and compliance assessments.

Award Criteria

Quality _
Price _
Social Value _

CPV Codes

  • 48000000 - Software package and information systems
  • 64000000 - Postal and telecommunications services
  • 72000000 - IT services: consulting, software development, Internet and support
  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
  • 32000000 - Radio, television, communication, telecommunication and related equipment
  • 50000000 - Repair and maintenance services

Other Information

For more information about this opportunity, please visit the eSourcing portal at: https://csg.delta-esourcing.com/tenders/UK-UK-West-Malling:-Communications-netwo... To respond to this opportunity, please click here: https://csg.delta-esourcing.com/respond/D9F36UG24Q ** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-065a6d
  • FTS 069046-2026

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