Customer Feedback System
Buyer: Kent County Council
DEADLINE: Closed
Closing date has passed (29 Apr 2026 11:00)
REGION: South East England
Main delivery area
Description excerpt
Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. ... Read more
VALUE
Estimated value
TYPE
Services
SME FIT
No info
DURATION
Oct 2026 - Oct 2028
Related Terms
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1 Supplier
- Civica London
Description
Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.
Award Detail
| 1 | Civica (London)
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CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Reference
- CN260643
- CF 752d3834-6f03-429f-953e-53b6a906809d