Provision of an IT Service Management (ITSM) Solution

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Description

The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.

Award Detail

CPV Codes

• None found

Other Information

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Reference

• ocds-h6vhtk-0677f9
• FTS 071236-2026

Domains

• niassembly.gov.uk
• legislation.gov.uk
• find-tender.service.gov.uk
• alemba.com