Acas ITSM Tool
A Contract Award Notice
by ADVISORY, CONCILIATION AND ARBITRATION SERVICE
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- £53K
- Sector
- TECHNOLOGY
- Published
- 04 Feb 2021
- Delivery
- 14 Dec 2020 to 13 Nov 2024
- Deadline
- 16 Oct 2020 16:00
Related Terms
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
1 supplier
- Freshworks San Mateo
Description
The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.
Award Detail
| 1 | Freshworks (San Mateo)
|
CPV Codes
- 72250000 - System and support services
Indicators
- Contract is suitable for SMEs.
Other Information
Acas17181-G-Cloud-12-Call-Off-Contract-Acas Final (1).docx - Redacted_Redacted.pdf
Reference
- Acas17181
- CF 873d61af-a7aa-44c0-83f1-6ee0f5cb3f91