Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

Location

Description

By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state.

Renewal Options

Subject to internal approvals

Award Criteria

CPV Codes

• 79315000 - Social research services

Indicators

• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The description provided has been updated to better reflect the requirements.