Contract for the Provision of Customer Relationship Management System

A Contract Award Notice
by ROBERT GORDON UNIVERSITY

Source
Find a Tender
Type
Contract (Supply)
Duration
4 year (est.)
Value
£288K
Sector
TECHNOLOGY
Published
26 Feb 2026
Delivery
To 05 Feb 2030 (est.)
Deadline
n/a

Related Terms

Location

Aberdeen

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.

Award Detail

1 Tribal Dynamics (Swansea)
  • Num offers: 3
  • Value: £288,060

Award Criteria

Technical Capability 30.0
Comprehensive Project Framework 13.0
Strategic Growth and Long-Term Viability 7.0
PRICE 50.0

CPV Codes

  • 48445000 - Customer Relation Management software package
  • 72212445 - Customer Relation Management software development services
  • 79342300 - Customer services
  • 48000000 - Software package and information systems
  • 48100000 - Industry specific software package

Indicators

  • Award on basis of price.

Other Information

(SC Ref:824996)

Reference

  • FTS 017533-2026

Domains