CISCO BREAK/FIX AND LICENSING SUPPORT
A Contract Award Notice
by CARDIFF AND VALE UNIVERSITY HEALTH BOARD
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £163K
- Sector
- TECHNOLOGY
- Published
- 03 Mar 2026
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Wales Genomic Health Centre (Canolfan Iechyd Genomig Cymru) Cardiff Edge Business Park Longwood Drive Whitchurch, Cardiff CF14 7YU
2 buyers
1 supplier
Description
Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.
Total Quantity or Scope
This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment.
Award Detail
| 1 | Whitespider Enterprise Services (Leeds)
|
Award Criteria
| Quality | 90.0 |
| PRICE | 10.0 |
CPV Codes
- 72268000 - Software supply services
Indicators
- Award on basis of price.
Legal Justification
A direct award is required to ensure uninterrupted Cisco Break/Fix support and licence renewals, which are essential for maintaining the secure, compliant, and high‑availability AWMGS network. WhiteSpider is the existing managed service provider with established knowledge of the infrastructure, and the requirement is Cisco‑specific with a very limited supplier market, meaning re‑tendering would create operational and technical risk without delivering meaningful competition.
Other Information
(WA Ref:162345)
Reference
- FTS 019011-2026