Casework system for Complaints, Councillor Enquiries and IR's
A Contract Award Notice
by BRISTOL CITY COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £188K
- Sector
- TECHNOLOGY
- Published
- 26 Mar 2026
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Bristol
Geochart for 2 buyers and 1 suppliers
2 buyers
- Bristol City Council Bristol
1 supplier
- Civica London
Description
To procure a contract for Case Management system for FOI's, SAR's, Complaints and Councillor Enquiries
Total Quantity or Scope
Software Renewal
Award Detail
| 1 | Civica (London)
|
Award Criteria
| PRICE | _ |
CPV Codes
- 72212218 - License management software development services
- 48000000 - Software package and information systems
Indicators
- Award on basis of price.
Legal Justification
direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640 It was not possible to retender due to migrating users away from Civica APP will take up to 18 months and therefore cannot be done within the timeframe available. It is vital that these services have a robust platform to support their operations. The council has a statutory and legal obligation to deal with Social Care and Housing complaints
Other Information
Direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640
Reference
- FTS 028197-2026