661-NYC-CD Online Health
A Tender Notice
by THE NORTH YORKSHIRE COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- 4M
- Sector
- HEALTH
- Published
- 05 May 2026
- Delivery
- 24 Aug 2026 to 23 Aug 2029
- Deadline
- 02 Jun 2026 12:00
Related Terms
Location
Northallerton
3 buyers
- North Yorkshire Council Northallerton
Description
The Authority requires an Online Health solution that complements the Active North Yorkshire (ANY) new hybrid membership model. ANY currently services circa 20,000 health and fitness members across North Yorkshire. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. This Contract is being offered under the Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.
Total Quantity or Scope
The solution should deliver secure, clinically appropriate, and accessible virtual health services at scale – fully integrated with the Authority’s membership eco system – and underpinned by robust clinical governance, quality assurance frameworks, and continuous improvement processes. In scope services will include: - Online GP appointments - Virtual Nutrition Support - Remote Physiotherapy - Mental Health Services - Virtual On Demand Exercise Content The estimated annual value of the contract is demand led and may range between £0 – £720,000 (excluding VAT) based on a maximum of £3 per member per month (excluding VAT), therefore the estimated total value of the contract is demand led and may range between £0 - £3,600,000 (excluding VAT). There is no guarantee of spend.
Renewal Options
Option to Extend: 24 August 2029 - 23 August 2031
Award Criteria
| Quality and Innovation - Service Level Agreement and Response Times | _ |
| Quality and Innovation - Service Delivery | 15.0 |
| Quality and Innovation - Customer Journey & System Integration | 15.0 |
| Value - Value for Money | 10.0 |
| Value - Volume 2 Price Schedule | 30.0 |
| Integration, Collaboration, and Service Sustainability - Collaboration | 10.0 |
| Improving Access, Reducing Health Inequalities, and Facilitating Choice - Service Impact | 10.0 |
| Social Value - Social Value Contribution | 10.0 |
| PRICE | _ |
CPV Codes
- 85100000 - Health services
- 85121100 - General-practitioner services
- 85142100 - Physiotherapy services
Indicators
- Bids should cover the whole contract.
- Renewals are available.
- Professional qualifications are sought.
- Award on basis of price.
Other Information
The opportunity is now accessible via the YORTender portal (https://yortender.eu-supply.com/login/asp?B=YORTENDER). Once in the system the tender documents can be found by searching for Quote/Tender 100109910 - Online Health.
Reference
- FTS 041026-2026